MSS Whitepaper download

Content:

• General description of the service
• Implementation
• Service description [core services]
• Remote consulting
• Troubleshooting
• Remote technical support
• Incident severity level
• Severity level assignment
• Multiple support incidents
• Severity level reassignment
• Target service level response times
• Escalation procedures
• Rule set management and streamlining
• Change types
• Service management
• Proactive communication and alerts
• Performance and feature optimization
• Cyber security services [advanced services]
• Malware analysis
• Custom reporting
• Siem based reporting
• Vulnerability assessment